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Dhavi Ltd T/A London FS takes the privacy of personal data seriously - we therefore ask you to please read the following important information which explains how we collect, store and use your personal data. Dhavi Ltd T/A London FS Ltd is registered under the General Data Protection Regulations GPDR 2018.
Dhavi Limited T/A London FS is registered in England under company number 628993 and office address 7 Bell Yard, London, WC2A 2JR. Dhavi Limited T/A London FS is authorised and regulated by the Financial Conduct Authority for the provision of consumer finance.
By personal data (or personal information), we mean information that relates to you and is used to identify you, either directly or in conjunction with other material we hold.
Your Personal Data may identify you directly, for example your name, address, date of birth, national insurance number. Your Personal Data may also identify you indirectly, for example, your employment situation, your physical and mental health history, or any other information that could be associated with your cultural or social identity.
In the context of Dhavi Ltd T/A London FS providing you with advice and guidance in relation to your requirements your Personal Data may include:
We use your personal information for the following:
In order to undertake our services for you, we have the right to use your Personal Data provided it is in our legitimate business interest. We may be required to share this data with providers in relation to obtaining illustrations to make a recommendation to you, with our Compliance Service Provider in relation to any advice provided to you or make contact with you in relation to the service you have received.
Most information we obtain will be directly from you during our meetings and discussions or this may be in writing, including via email.
We may also need to obtain information from third parties in relation to verifying your identity if this is done electronically. With regards to electronic ID checks, we would not require your consent but will inform you of how such software operates and the purpose for which it is used.
Where you ask us to advise or guide you on certain elements such as insurance we will ask you information about your ethnic origin, your health and medical history (Your Special Category Data). We will record and use your Special Category Data in order to make enquiries to find suitable products that may meet your aims and objectives and to provide you with advice or guidance regarding the suitability of any product that may be available to you.
The arrangement of certain types of insurance may involve disclosure by you to us of information relating to historic or current criminal convictions or offences (together “Criminal Disclosures”). This relates to insurance related activities such as underwriting, claims and fraud management.
We will use Special Category Data and any Criminal Disclosures in the same way as Your Personal Data generally, as set out in this Privacy Notice. In order to process your Special Category Data however, we do require explicit consent.
We have strict safeguarding processes to ensure that we meet our obligations under the Data Protection Regulations 2018. Your privacy is important to us and we will keep Your Personal Data secure in accordance with our legal responsibilities. We will take reasonable steps to safeguard Your Personal Data against it being accessed unlawfully or maliciously by a third party. We will:
We also expect you to take reasonable steps to safeguard your own privacy when transferring information to us.
Your Personal Data will be retained by us either electronically or in paper format for a minimum of six years, or in instances whereby we have legal right to such information we will retain records indefinitely.
Your enhanced rights under the GDPR include:
We will only share your personal data with third parties when it is necessary for the service you have asked us to provide, and we will have contracts/safeguards in place to ensure that they comply with the GDPR and treat the privacy of your personal data with the same importance as we do.
If you have any questions or comments about this document, or wish to contact Dhavi Ltd T/A London FS in order to exercise any of your rights set out within it please contact:
Amar Dhanota by email on firstname.lastname@example.org, by telephone on +44(0)208 427 5057 or by writing to Dhavi Ltd T/A London FS, 7 Bell Yard, London, WC2A 2JR.
If we feel we have a legal right not to deal with your request, or to action it in different way to how you have requested, we will inform you of this at the time.
You should make contact with us as soon as possible on you becoming aware of any unauthorised disclosure of your Personal Data, so that we may investigate and fulfil our own regulatory obligations.
If you have any concerns or complaints as to how we have handled Your Personal Data you may lodge a complaint with the UK's data protection regulator, the ICO, who can be contacted through their website at https://ico.org.uk/global/contact-us/ or by writing to Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
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